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John Hancock's new 'Genius Bar' aims to rethink the IT help desk
John Hancock president Craig Bromley (right) speaks to Jacques Ouimet in the new TechLab space. Courtesy John Hancock.
John Hancock is trying to take the pain out of the IT help desk experience for its 3,450 local employees. In a page pulled from the "we're a savvy startup" handbook, the financial services company launched a new TechLounge in its Boston headquarters Monday that hopes to emulate the experience of the Apple Store. Read More
Dublin Dispatch
Boston comes on strong at Dublin’s Web Summit
Taking a Photo at Web Summit
A gaggle of technology entrepreneurs, students, and investors made their way from Boston to Dublin last week to take part in one of Europe’s largest technology conferences, the Web Summit. Among 20,000 attendees and a roster of distinguished speakers, Boston’s finest shined bright at the event, showcasing the vast breadth of expertise this city fosters. Here's a look at the highlights. Read More